Common Questions

For any questions related to your order — including shipping, delivery, or item details — please reach out to us at shop@marcandrosehospitality.com.Be sure to include your order number and a brief description of your question so our team can assist you as quickly as possible.

We approach retail the same way we approach hospitality: with intention. Our pieces are produced in small quantities and fulfilled directly from our properties, which does not allow for returns or exchanges. This approach allows us to prioritize craftsmanship, care, and consistency across the collection.We’re grateful for your understanding and support.

At this time, all orders placed through our online store are shipped directly to the address provided at checkout.We do not offer local pickup at our hotels or properties for purchases made online. This includes same‑day, curbside, or in‑person pickup requests.

Because orders begin processing quickly, we’re unable to guarantee changes or cancellations once an order has been placed.If you believe an adjustment is needed, contact us as soon as possible and we’ll do our best to assist — though changes cannot be guaranteed.

If your order arrives damaged or incorrect, please contact us within 5 days of delivery at shop@marcandrosehospitality.com with your order number and a brief description of the issue. We’ll review and do our best to make it right.